Frequently asked questions
Straight answers about pricing, availability, and what to expect — before you call or book service.
Plumbing emergency right now? Call (415) 728-6391
Pricing & payment
How much does plumbing service cost?
Every job is different. We diagnose the issue and provide a clear, upfront quote before work begins — so you know the cost and scope before you commit. Call for an estimate on your specific problem.
Do you charge for estimates?
We explain what's wrong and quote the fix before touching a wrench. For many repairs, the diagnostic is included when you proceed with the work. Call us to discuss your situation.
What payment methods do you accept?
We accept major credit cards, debit cards, checks, and cash. Payment is due when the job is complete unless other arrangements are made in advance.
Is there an extra fee for emergency or after-hours service?
Emergency and after-hours calls may carry a different rate than standard daytime appointments. We always explain pricing upfront before work starts — no surprise charges.
Do you offer financing?
For larger jobs like water heater replacement or sewer line work, ask us about payment options when you call. We'll walk you through what's available for your project.
Service & availability
Do you offer 24/7 emergency service?
Yes. We are open 24/7/365 for plumbing emergencies — burst pipes, sewer backups, no hot water, and urgent leaks. Call any time and a real person will help you get a technician dispatched.
What areas do you serve?
We serve San Francisco and communities throughout San Mateo County — including Daly City, South San Francisco, San Mateo, San Bruno, Millbrae, Redwood City, Pacifica, Belmont, San Carlos, Foster City, and surrounding neighborhoods.
How quickly can you get here?
Response time depends on your location and call volume, but most calls get a same-day appointment. True emergencies are prioritized for the fastest available truck. We'll give you a realistic arrival window when you call.
Do you work weekends and holidays?
Yes. Plumbing emergencies do not follow a schedule, so neither do we. We dispatch on weekends, holidays, and every day of the week.
What plumbing services do you provide?
Emergency plumbing, drain cleaning, sewer cleaning and repair, hydro jetting, sewer camera inspections, water heater repair and replacement, toilet and faucet repair, garbage disposal service, and leak detection.
Qualifications
Are you licensed and insured?
Yes. ASAP Plumbing Pros is fully licensed (CA Lic. #1133310) and insured on every job. We carry the coverage required to protect your home and our crew.
How long have you been in business?
Our team brings decades of combined experience serving Bay Area homeowners. We are locally based in South San Francisco with our own crew — no call centers and no subcontractors.
Are your plumbers certified?
Our technicians are licensed plumbers who meet California standards and follow strict safety protocols on every job.
Do you guarantee your work?
Every repair and installation is backed by a workmanship warranty. If something is not right after we leave, call us and we will return to make it right at no extra charge.
Process
What should I do if I have a burst pipe?
Shut off your main water valve if you can reach it safely, move valuables away from standing water, and call us immediately at (415) 728-6391. Do not wait — burst pipes can cause serious damage fast.
Do I need to be home during the repair?
For most residential jobs, someone 18 or older should be present to approve the work and provide access. If you have a special situation, call us and we'll work with you.
Can you work with my home warranty company?
In many cases, yes. Let us know when you call and have your warranty information ready. We can often coordinate documentation and billing details.
How long does a typical repair take?
Simple fixes like a clogged drain or running toilet often take under an hour. Larger jobs — water heater replacement, sewer line work — may take several hours or require a follow-up visit. We quote a realistic timeline before we start.
What happens after I submit the contact form?
We review your request and call you back — typically within one hour during busy periods, and faster for emergencies. If you need help right now, call (415) 728-6391 directly.
Ready when you are
Plumbing emergency? We're on the way.
Call (415) 728-6391 or request service online — 24/7, every day of the year.